IPTV device compatibility: what to send before you order

Where to find your TV, stick, phone or computer's model and software version, and the short message to send so we can confirm your device before you buy.

By IPTV UK One · · 2 min read

A young man on a blue sofa holding a phone, with a television on the cabinet beside him

IPTV is watched through a player app, and the right app depends on your device. A Samsung TV, an Amazon Fire TV Stick and an iPhone each need something different. Telling us exactly what you have before you order means we can confirm it works and send instructions that match your screen.

The four details we need

  1. The type of device: Smart TV, streaming stick, box, phone, tablet or computer.
  2. The make and model: for example “Samsung” and the model number, not only “Samsung TV”.
  3. The software version, if you can find it.
  4. How it connects: Wi-Fi or a network cable.

If you already have an IPTV player app installed, tell us its name too.

Where to find the model and software version

Menu names change between brands and software versions, so treat these as a starting point.

Smart TV

Open Settings and look for a section called Support, About or Device information. The model number is often printed on a sticker on the back of the TV as well.

Amazon Fire TV Stick or Fire TV Cube

Go to Settings, then My Fire TV, then About. You will see the device name and the Fire OS version.

Android phone, tablet or TV box

Open Settings and choose About phone, About tablet or About device. The model and Android version are listed there.

iPhone or iPad

Open Settings, then General, then About. Note the model name and the iOS or iPadOS version.

Mac

Click the Apple menu in the top-left corner and choose About This Mac.

Windows PC or laptop

Open Settings, then System, then About. The Windows edition and version are shown under Windows specifications.

Formuler box

Look in the box’s Settings menu for a Device info or About section, or check the label underneath the box.

A message you can copy

Copy this into WhatsApp and fill in the gaps:

Hello, I would like to check my device before ordering. Device: (for example Fire TV Stick 4K) Software version: (for example Fire OS 8) Connection: Wi-Fi / cable IPTV app already installed: yes / no (name)

Not sure about any of it? Send a photo of the About screen instead. That is usually all we need.

Using more than one device

If you plan to watch on more than one screen, list each device. Say whether you want to watch on them at the same time or at different times, because that affects which option suits you. We will confirm what is possible before you pay.

What happens next

We reply on WhatsApp to confirm your device and recommend a player app for it. Once you order, your login details arrive with setup instructions written for that device. You can see the devices we support, read about preparing your home connection, or compare our IPTV UK subscription plans.

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