Refund policy

Last updated

Every IPTV UK One plan comes with a 7-day money-back guarantee. If the service does not work for you, tell us and we will put it right or refund you.

Who it applies to

  • All plan lengths: 3, 6 and 12 months.
  • The 7 days start on the day your subscription is activated and your login details are sent to you.
  • The guarantee covers your first order. Renewals, where you order again after a plan ends, are not covered.

How to ask for a refund

  1. Message us on WhatsApp, from the number you ordered with, within 7 days of activation.
  2. Tell us what is wrong, which device and app you are using, and send a speed test if the problem is buffering.
  3. We will try to fix the problem first. If you would still like your money back, we will arrange the refund.

How you are refunded

  • The full price of the plan is refunded.
  • Refunds are paid back using the same method you paid with.
  • We send the refund within 5 working days of agreeing it. Your bank or payment provider may take a few more days to show it.
  • Once a refund is made, the subscription is switched off.

No automatic renewal

Plans are paid once and do not renew automatically, so there is nothing to cancel when a plan ends.

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